A guide for Managed Service Providers (MSPs)

Expand your service portfolio and provide mobile credentials that can be deployed without new reader hardware with a simple software upgrade for legacy systems.

Contents

As managed service providers (MSPs) look to expand their service portfolios and deliver more value to existing customers, NFC mobile access is emerging as a powerful and often overlooked opportunity. One of the simplest and fastest ways to capitalize on this opportunity is by offering mobile credentials as an additional managed service to your existing customers.

With the right software platform, MSPs can deliver modern NFC mobile access without hardware replacements, complex site audits, or costly infrastructure upgrades transforming legacy access systems into mobile-ready environments through a pure SaaS upgrade.

Removing the Cost Barrier to Mobile Credential Migration

Traditionally, upgrading physical access control systems meant replacing readers, and coordinating on-site work all of which introduced cost, disruption, hesitation and delay from customers.

Today, MSPs can offer mobile credentials as a managed software-as-a-service (SaaS) upgrade that works with customers’ existing access control environments. No new readers. No rip-and-replace projects. No new hardware capital expenditure shock for the customer.

This approach removes the biggest barrier to modernization. Customers gain the convenience, security, and flexibility of mobile access using their smartphones, while MSPs deliver added value, without introducing installation complexity through a simple subscription-based service layered on top of what’s already installed.

A Significant Global Market Opportunity

Across the globe, millions of proximity cards and readers are still in active use, supporting an enormous installed base of legacy and highly fragmented access control systems. These systems are spread across office buildings, campuses, healthcare facilities, education, retail, and industrial sites, many that are already managed by MSPs today.

Historically, the challenge has been enabling mobile access across these environments without hardware replacement or proprietary system upgrade lock-in.

That’s where Sentry Interactive comes in.

Sentry Interactive addresses this challenge by delivering a reader-free, system-agnostic NFC mobile credential solution. This allows MSPs to upsell mobile credentials as an additional managed client service across diverse access control platforms, regardless of manufacturer or age.

Scalable, Remote, and Built for MSP Operations

Sentry Interactive’s ‘readerless’ mobile credential software is designed to support MSPs managing customers across multiple locations, regions, and countries.

Key benefits include:

  • Scalable deployments across individual sites or global building portfolios.
  • Faster rollouts without waiting for hardware upgrades or site visits.
  • Remote setup and system integration, reducing operational overhead and on-site labor.
  • Centralized management for both MSPs and their customers.
  • Cost-effective expansion as new users, locations, or buildings are added.

Because software integration and deployment can be handled remotely, MSPs can deliver mobile credentials efficiently and maintain consistent service delivery across all customer locations.

Turn Mobile Access into a Managed Service Advantage

By adding readerless NFC mobile credentials to their managed services portfolio, MSPs can:

  • Deliver modern mobile access management experience without disrupting existing infrastructure.
  • Strengthen long-term client relationships and retention through flexible mobile access management.
  • Differentiate from competitors still focused solely on traditional managed services.
  • Help customers future-proof legacy access control systems by not forcing costly hardware upgrades.

Mobile credentials are no longer limited to physical security integrator projects, they are a software-driven service that aligns naturally with how MSPs already deploy, manage, and support their customer environments.

The Bottom Line

NFC mobile access that requires new reader upgrades is stalling, due to the complexity and cost of ‘rip and replace’. But the desire and global demand for NFC mobile access continues to rapidly grow, particularly from the install base of customers running legacy access control systems.

MSPs can modernize these systems with a simple software upgrade and without hardware cost and disruption and are uniquely positioned to deliver scalable value easily and efficiently.

With Sentry Interactive’s mobile credential software, MSPs gain a reader-free, scalable, and remotely deployable solution that enables NFC mobile access across existing systems, turning mobile access upgrade into a seamless extension of their managed services.

Offer mobile credentials as a managed software-only service

Become a partner and maximize value from your existing and new customers with a mobile credential software-only upgrade solution for legacy systems, that breaks down the barriers associated with traditional NFC mobile access upgrades.

William Bainborough

Board of Directors

William is an experienced British entrepreneur, founder, and accomplished board executive and advisor for a number of businesses. He is the CEO and co-founder of Doordeck, the world’s only true cloud-based access control aggregator. He is also the managing director and founder of Group Secure, a leader in providing security, CCTV, and access control solutions, products, and installation for high-net-worth individuals in the UK. 

William established his first business at just seventeen and brings 20-plus years of in-depth experience and industry knowledge. He has a proven track record for building businesses from the ground up—and then leading them to profitability and a successful exit across a myriad of sectors including hospitality, retail, security, telecommunications, and e-commerce. William’s leadership, vision, and experience in creating cutting-edge SaaS-based technology platforms will prove invaluable for Sentry Interactive moving forward.

Denis Hébert

CHAIRMAN & CEO

Hébert began his career at Honeywell International where he held several leadership positions including Managing Director for the Automation and Controls business in France and eventually President of the NexWatch Corporation from 1999-2002. Hébert led HID Global as President & CEO over a transformative 12-year period from 2002-2015, where he provided strategic guidance and grew the business tenfold through a mix of strong organic and acquisitive growth. Most recently, Hébert was President of Feenics Corporation which is a cloud-based access control company that was successfully sold to ACRE LLC at the end of 2021. Hébert also served on the Board of Directors for the Security Industry Association (SIA) from 2009-2020 and was nominated to be Chairman of the Board for SIA from 2016-2018. He is currently Chairman of the Board for Nightingale Security based in Newark, CA.

Stephen Taylor Matthews

Board of Directors
Stephen is a very accomplished attorney, member of the Texas State Bar, licensed commercial real estate broker, and an avid philanthropist. He is an experienced executive board member, serving in leadership positions for more than 20 community councils and corporate boards—ranging from Boy Scouts of America to the ABBA Business Leaders Council, and most recently the American Bank BOD, the Real Estate Council of Austin, and the Marbridge Foundation BOT. With more than 35 years experience, Stephen and his firm, Barrond & Adler, L.L.P. are devoted to eminent domain cases in Texas.

Jon Davis

Board of Directors

Mr. Davis is an Experienced corporate board member, having served on boards of public, private equity-backed, and venture-backed companies. Jon possesses deep industry expertise in dairy, food processing, food technology and manufacturing, and food, beverage, and entertainment services. 

During Jon’s tenure of 25 plus years, he’s led operations, research and development, and mergers and acquisitions. He’s served as CEO and has been the founder and active board member for many successful enterprises—from startups to billion-dollar corporations. While COO and CEO of Davisco Foods International, Jon built a state-of-the-art cheese plant which was awarded the United States Dairy processing plant of the year in 2005 by Dairy Foods magazine. Currently, Jon is active with several non-dairy projects, including investments in local real estate, the Wayzata Brewworks, and his latest venture the new CōV restaurant in Edina’s Galleria.

Joe Caldwell

Founder and Chairman of the Board

Joe is an American entrepreneur, investor, and accomplished executive. He has co-founded, founded, and led many successful businesses, including US Internet, a leading fiber internet service provider, Securence, a leading provider of email filtering software, and Ravon, an industry-leading digital voice communications service. 

It was Joe’s venture, Municipal Parking Services (MPS), that inspired him in 2020 to start Sentry Interactive, an advanced touchless and staffless detection platform.

Caldwell currently serves as CEO and Chairman of the Board for Municipal Parking Services (MPS), a global tech company based in Austin, TX responsible for inventing and patenting technologies that assist in parking and security enforcement.

Joe was named one of Minnesota’s 500 Most Powerful Business Leaders for the past two years—and is a seasoned corporate board member. He’s served on boards of public, private equity-backed, and venture-backed companies—and has deep industry expertise in all aspects of digital technology.

Jason Bohrer

Board of Directors

Jason Bohrer is one of the visionaries behind our mission to bring people back together safely and securely, in any environment, through Sentry’s advanced digital communications and detection platform. With over two decades of senior leadership experience, Jason’s track record of success spans across sales, operations, product innovation, strategy, and technology for domestic and global companies like Bexar Technology Partners, CPI Card Group, HID Global, and Motorola, Inc. Prior to launching Sentry Interactive, Jason was actively involved with several key technology transitions across multiple industries, including the contact and contactless EMV transitions in the U.S. payments industry and the adoption of smart card and mobile technologies in the global access and identity market. Jason was an inaugural member of the University of Chicago Executive Institute and holds a bachelor’s degree in Economics from the University of Texas at Austin. He also serves as the Executive Director for two industry-leading not-for-profit organizations: the Secure Technology Alliance and the U.S. Payments Forum.
Brent Terry

Brent Terry

Chief Operating Officer
Brent Terry leads the operations and solutions organizations at Sentry. This includes all product innovation, development, and operations management. A veteran in the technology space, Brent has more than 30 years of experience across a myriad of industries, like physical security technology and building automation, SAAS, hardware and software product development, internet, digital TV, interactive TV, digital media, telecommunications, and medical products and services. Prior to Sentry, Brent has spun up successful startups and led high-performing teams for some of the biggest global, Fortune 500 companies, including ARRIS, Conerco, Motive Communications, SeaChange International, and IBM. Brent holds a BS in Computer Science from the University of Louisiana. He also is the committee Chairman and Program Director for a non-profit organization responsible for the rollout of smart cards for physicians and first responders.